Vocabspedia Cancellation & Refund Policy

1. Cancellation Policy

For Live & Recorded Course Batches

• Pre-Commencement: Students can cancel their enrollment in any upcoming exam batch up to 48 hours before the scheduled start date of that specific batch.
• Post-Commencement: Once a batch has officially started, cancellations will no longer be accepted, as seat allocation and platform resources have already been provisioned.

For Digital Study Materials

Orders for instantly downloadable content (such as PDF notes, mock exams, and standalone digital study materials) cannot be canceled once the transaction is complete and the content is made available on your account.

2. Refund Policy

Eligible Refunds

• Timely Batch Cancellations: If you cancel a batch enrollment within the acceptable pre-commencement window (48 hours before the start date), you are eligible for a 100% refund, minus any standard payment gateway processing fees.
• Platform or Technical Errors: If you are charged multiple times for a single transaction due to a technical glitch, or if a persistent system error on the Vocabspedia app prevents you from accessing your purchased content, you are entitled to a full refund.

Non-Refundable Items

• Digital Goods: Due to the nature of digital goods, all sales of downloadable study materials, e-books, and standalone mock tests are final and strictly non-refundable.
• Mid-Batch Withdrawals: No refunds or partial refunds will be issued if a student chooses to withdraw from a course after the batch has commenced.
• Account Bans: If an account is suspended or terminated due to violation of Vocabspedia's Terms of Service, including unauthorized sharing of account credentials or piracy of content, no refund will be provided.

3. How to Request a Refund

To initiate a cancellation or refund request, please follow these steps:

• Send an email to [email protected] with the subject line: Refund Request.
• Include your full name, the phone number registered on the Vocabspedia app, the exact name of the course or material purchased, and a brief reason for the request.
• Our support team will review your request within 24–48 hours.
• Processing Time: Approved refunds will be credited back to the original payment method (e.g., netbanking, UPI, or card) within 5 to 7 business days, depending on the issuing bank's processing times.